Shipping policy

Shipping & Delivery Policy

We provide temperature-safe, reliable shipping across Canada and internationally:

Free Canada-Wide Shipping: Enjoy FREE shipping on all Canadian orders over $150 CAD (calculated before taxes and after discounts).
Orders Under $150 CAD: Shipped via competitive weight-based carrier rates or low flat-rate options calculated transparently at checkout.
Default Carriers: We partner with Canada Post, UPS, FedEx, and Purolator (along with trusted regional couriers) to ensure delicate glass and canned beverages arrive safely.
International Shipping: Carrier-calculated rates apply to all orders outside Canada. Standard duties, taxes, and import fees for international and US orders are calculated and included at checkout. In the event that duties or taxes are not collected at checkout, any applicable border fees remain the responsibility of the customer upon delivery.

Once packaged and dispatched from our fulfillment facility, estimated transit windows are as follows (business days):

Alberta, British Columbia, Saskatchewan, Manitoba & Ontario: 1–3 business days
Quebec & Atlantic Canada (NB, NS, PE, NL): 3–6 business days
Territories & Remote Locations: 5–9 business days
United States: 4–8 business days
International Destinations: 7–14 business days

Tracking notifications are emailed automatically once your package has been scanned by the carrier.

We take great care in packaging your order to ensure it arrives safely.

Do Not Reject Deliveries: If your package appears damaged upon arrival, please accept the delivery and contact us immediately at orders@thesobrmarket.com with photos of the damage.
Rejected Packages: Any order rejected at the time of delivery will be treated as a standard return. The cost of return shipping and any associated restocking fees will be deducted from your refund.
International Customs & Duties: Applicable duties, taxes, and import fees are calculated and shown at checkout. If any additional fees are not reflected or collected at checkout, the recipient is responsible for paying any customs duties or taxes required by local border authorities upon delivery.

Pickup is available at all Søbr Market Bottle Shops.

Timeline: You will receive a confirmation email once your order is ready (typically within one hour during business hours).
Verification: Please bring your order confirmation and a valid ID for pickup.

Availability: Next-day local delivery is available for areas surrounding our Bottle Shops.
Same-Day Requests: Orders placed before 10:00 AM may be eligible for same-day delivery upon request, though this is not guaranteed.

To maintain the integrity of our beverages during freezing temperatures:

Temperature Control: A $10-$20 seasonal fee is applied to ground shipping to cover specialized temperature-controlled transit.
Signature Required: A signature is required for all winter deliveries to ensure products are not left outdoors.
Weather Delays: We reserve the right to hold shipments during extreme cold snaps to ensure product safety.

Because we ship fragile glass and liquid items, we offer SavedBy Shipping Protection at checkout.

Protection Benefit: Selecting Route ensures your order is protected against loss, damage, or theft during transit.
Declining Coverage: By opting out of Route Shipping Protection, the customer assumes full responsibility for the shipment. Søbr Market is released from all liability for packages that are lost, stolen, or damaged in transit if this protection is unselected.
Claims: While we will make every effort to assist you in communicating with the carrier for uninsured orders, we cannot guarantee replacements or refunds for items damaged or lost in transit without Route protection.