Shipping, Delivery & Pickup

Shipping & Delivery Policy

 

1. General Shipping Information

We offer worldwide shipping with the following rate structures:

• Canada & USA: Low flat-rate shipping options are available at checkout.
• International: Discounted carrier-calculated rates apply to all orders outside of North America.

 

2. Delivery Acceptance & Rejections (Important)

We take great care in packaging your order to ensure it arrives safely.

• Do Not Reject Deliveries: If your package appears damaged upon arrival, please accept the delivery and contact us immediately at orders@thesobrmarket.com with photos of the damage.
• Rejected Packages: Any order rejected at the time of delivery will be treated as a standard return. The cost of return shipping and any associated restocking fees will be deducted from your refund.
• International Customs & Duties: For U.S. and International orders, customers are responsible for all customs duties and taxes incurred at the border. Most U.S. orders under $800 USD typically arrive duty-free. For EU customers, appropriate VAT is calculated and collected at checkout for a seamless delivery experience.

 

3. Order Pickup

Pickup is available at all Søbr Market Bottle Shops.

• Timeline: You will receive a confirmation email once your order is ready (typically within one hour during business hours).
• Verification: Please bring your order confirmation and a valid ID for pickup.

 

4. Local Delivery

• Availability: Next-day local delivery is available for areas surrounding our Bottle Shops.
• Same-Day Requests: Orders placed before 10:00 AM may be eligible for same-day delivery upon request, though this is not guaranteed.

 

5. Winter Shipping Policy

To maintain the integrity of our non-alcoholic beverages during freezing temperatures, the following protocols are in place from November through March:

• Temperature Control: A $10.00 seasonal fee is applied to all ground shipping orders. This covers specialized temperature-controlled transit to prevent products from freezing or shattering.
• Signature Required: To ensure products are not left outdoors in the cold, a signature is required for all winter deliveries.
• Weather Delays: We monitor national weather patterns daily. We reserve the right to hold shipments during extreme cold snaps to ensure your order arrives in optimal condition.