SHIPPING, DELIVERY & PICK UP

General Shipping Information

We offer worldwide shipping with the following rate structures:

  • Canada: Low flat-rate shipping options are available at checkout.
  • International: Discounted carrier-calculated rates apply to all orders outside of North America.

Delivery Acceptance & Rejections

We take great care in packaging your order to ensure it arrives safely.

Do Not Reject Deliveries

If your package appears damaged upon arrival, please accept the delivery and contact us immediately at orders@thesobrmarket.com with photos of the damage.

Rejected Packages

Any order rejected at the time of delivery will be treated as a standard return. The cost of return shipping and any associated restocking fees will be deducted from your refund.

International Customs & Duties

For U.S. and International orders, customers are responsible for all customs duties and taxes incurred at the border. Most U.S. orders under $800 USD typically arrive duty-free.

For EU customers, appropriate VAT is calculated and collected at checkout for a seamless delivery experience.

Want it faster? Order local.

If there's a Søbr Market near you, you can order directly from your local store for pickup or delivery. Find your nearest location and order direct!
Alberta

Calgary
British Colombia

Vernon

Kelowna
Manitoba

Dauphin

Winnipeg
Ontario

Burlington

Toronto

Local Delivery service areas vary store to store, but is typically a 20km radius. Not sure whether you're within the delivery radius? Reach out to your local store directly to confirm.

Winter Shipping Policy

We take cold weather seriously so your order arrives in perfect condition.

Canadian winters are no joke, and neither is shipping liquid products through them. Here's what we do to make sure everything reaches you the way it should:

Temperature Control:

A $10.00 seasonal fee is added to all ground shipping orders during colder months.

This covers temperature-controlled transit to protect your products from freezing or shattering in transit.

Signature Required:

We won't leave your order sitting on a cold doorstep.

All winter deliveries require a signature to make sure someone's there to bring it in.

Weather Delays:

We keep a close eye on weather patterns across the country. If conditions get extreme, we may hold your shipment briefly rather than risk your order arriving damaged.

We'd rather it be a little late than not worth opening.