Hey there, thrilled shopper of The Sobr Market! We're all about making you happier than a kid in a candy store with every purchase. But hey, we get it – life's a rollercoaster, and sometimes things go sideways!
Canceling an Order
Need to bail on an order? No worries! As long as it hasn't embarked on its grand journey or you haven't swooped it up in-store, we're game. It's like hitting the "undo" button. Once the order's on the move, though, it's like trying to stop a train with a feather. So, unopened and in its original packaging, ship it back to us within 30 days for a refund dance. Sorry, no magic spells to halt packages in transit.
You left the Onward protection enabled, right? Good.
Boxes taking a beating? Items feeling a little too acrobatic in there? Not your fault, pal! Snap some pics, shoot us an email at firstname.lastname@example.org, and keep the wreckage – courier might want a peek. Let us know within 7 days of the delivery circus, and we'll handle the claim process.
Took a risk? Removed the Onward protection?
Give us a shout at email@example.com and we'll see what we can do, but no guarantees like Option A above.
Wrong or Missing Stuff
We double-check every order, but hey, even superheroes trip sometimes. Wrong item or something MIA? Give us a shout at firstname.lastname@example.org. We'll fix it up faster than a speeding bullet – replacement or shipping, your call!
Return and Exchange Extravaganza
Changed your mind? No problemo! Return or exchange unopened goodies in their original packaging within 30 days. Quick note: we're not mind readers, so no refunds/returns based on flavor moods alone, okay?
Snail Mail Return (for the old-school cool): Email us, get the nod of approval, and we'll shoot you a return label* faster than you can say "refund my funk." Print, slap it on the package, ship it, and wait for the email cha-cha of exchange/refund deets. Replacement if you fancy a swap, or cold hard cash (minus the shipping shindig) in 10-14 business days.
In-Store Shenanigans: Near a store? Pop in with your unopened treasure and the golden ticket (shipping confirmation or receipt). Let the sales whiz know if it's a return or swap. Gift return? Store credit galore! Opting for a refund? Flash that credit card, and the cash (minus the shipping shimmy) will rain on you in 10-14 business days.
Now go forth, happy shopper, and let the laughter of hassle-free returns and exchanges echo through the aisles of joy!
*return label is not free of charge